Terms and Conditions for Fzokart

1. Definitions

• "Fzokart", "we", "us", "our" refers to the Fzokart ecommerce platform.
• "User", "Customer" refers to any person accessing or purchasing from Fzokart.
• "Services" include website access, product listings, payments, delivery, and support.
• "Payment Gateway" refers to Razorpay.

2. Eligibility

• Users must be 18 years or older to place an order.
• By using Fzokart, you confirm that the information provided is accurate and complete.

3. User Account & Responsibilities

• Users must maintain confidentiality of login credentials.
• Fzokart is not responsible for unauthorized access due to user negligence.
• Accounts involved in fraud, abuse, or illegal activities may be suspended or terminated.

4. Product Information

• We strive to display accurate product details, prices, and images.
• Minor variations may occur due to photography or display settings.
• Fzokart reserves the right to modify or discontinue products without prior notice.

5. Pricing & Payments (Razorpay)

• All prices are listed in INR (₹) unless stated otherwise.
• Payments are processed securely via Razorpay, a PCI-DSS compliant gateway.
• Fzokart does not store card, UPI, or banking details.
• Payment success or failure is confirmed through Razorpay systems.

6. Order Confirmation & Cancellation

Orders are confirmed only after successful payment.

Fzokart reserves the right to cancel orders due to:

• Payment failure
• Pricing errors
• Stock unavailability
• Suspected fraud

Refunds (if applicable) will be processed as per our Refund Policy.

7. Shipping & Delivery

• Estimated delivery timelines are provided for reference only.
• Delays caused by logistics partners, weather, or force majeure are not our responsibility.
• Delivery address accuracy is the customer’s responsibility.

8. Returns, Refunds & Cancellations

• Returns and refunds are governed by the Fzokart Refund & Cancellation Policy.
• Approved refunds are processed via the original payment method through Razorpay.

9. Use Restrictions

Users agree not to:

• Violate any applicable laws
• Misuse payment systems
• Attempt unauthorized access
• Upload malicious code or content

Violations may result in legal action.

10. Intellectual Property

• All website content, logos, designs, and software are the property of Fzokart.
• Unauthorized use is strictly prohibited.

11. Third-Party Services

• Fzokart uses third-party services including Razorpay and logistics providers.
• We are not responsible for third-party service interruptions.

12. Limitation of Liability

Fzokart shall not be liable for:

• Indirect or consequential damages
• Payment gateway downtime
• Delivery delays beyond control

Total liability shall not exceed the order value.

13. Termination

Fzokart may terminate or suspend user accounts without prior notice if Terms are violated.

14. Governing Law & Jurisdiction

• These Terms are governed by the laws of India.
• Any disputes shall be subject to the exclusive jurisdiction of courts in India.

15. Grievance Redressal

As per Indian law and Razorpay guidelines:

16. Updates to Terms

Fzokart reserves the right to update these Terms at any time. Continued use of the platform constitutes acceptance of revised Terms.

17. Acceptance of Terms

By accessing or using Fzokart, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.